Description

J&K Care Specialists

a new approach to care

Description

Contact us

01256 300099

Data Protection: Fair Processing Notice

Introduction

In accordance with the Data Protection Act 1998, we (J&K Care Specialists) are committed to protecting your rights and privacy when you use our services. We have notified the Information Commissioner in detail of the purposes for which we use your information. Further details are available from the Information Commissioner’s Office at www.ico.org.uk.

What information do we collect about you and why?

To provide you with the service you require, we need to collect, store and use your personal information. We will hold information about you such as your name, address and contact details, household and financial details and sometimes sensitive personal information relating to your health, special needs or alleged or actual criminal offences, if relevant.

When you provide us with information, you will be told what we will use it for and who we will share it with. We will usually ask for your direct consent to use and share your personal information (especially if it is sensitive) at the time that you provide the information, for example when filling in an application form or signing your tenancy or support agreement. However, sometimes it may be necessary to share your information without consent for example in order to detect or prevent a crime or if we are required to do so by law.

What do we do with your information ?

Generally only our own staff get to see your personal information. However, we may also share your personal information with other agencies or organisations where appropriate, such as but not limited to:government agencies and departments, police, local authorities, social services, managing agents, contractors (including our market research contractor), utility companies, commissioners, tracing agents and debt collection companies, credit reference agencies and with other bodies for the prevention and detection of fraud.

When we share information, we do our best to ensure it is kept secure and used properly.

We may also use the details you have provided to contact you about special offers or other information which you may find interesting or to get feedback about a service you have received.

You may opt out of receiving marketing and other information, such as surveys from us or our partners at any time by contacting us.

How long will we keep your information?

We will keep your information for as long as necessary to provide the relevant service and in accordance with our retention and disposal guidelines.

How can you find out what information we hold about you?

Under the Data Protection Act 1998 you have a right of access to personal data held on you. This is called a subject access request. There are certain exceptions to this right. In particular, we may not be required to give you access to personal information which is about another individual or which has been provided by a third party, without their consent.

If you want to see the information we hold on you or to request a copy, please contact your Customer Service Partner or Project Support Worker for more information.

If you find information that is wrong, you should tell us and we may correct it or put a note on the file.

How to contact us 

For further information, please contact us on 01256 300099
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