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J&K Care Specialists

a new approach to care

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Contact us

01256 300099

Feedback

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"I would like to thank you for sending us such outstanding carers to look after my mother.  One particular staff member deserves special praise because from the very first visit she has shown a level of responsibility, consideration, common sense of sensitivity, above what can be learnt from training - she is just a natural carer!  She also has the formal competences - good listening and communication skills, documentation etc.  I just hope you and she both know how much we appreciate having her!"

"I have been at J&K for many years.  They are all nice.  They take me shopping.  Sometimes they take me on holiday over Christmas and on holiday abroad."

"I would like to take this opportunity to thank you and your team for your marvellous efforts and hard work, in maintaining domiciliary care services during the recent atrocious weather conditions.  Communication was excellent and care workers in some cases set off on foot to ensure that services were still maintained where, in some cases, roads were closed.  We thank you for your hard work and commitment, in what have been extremely difficult conditions."

"I would like to pass on my thanks to all the team at J&K - you truly are investors of people!" 

"Thanks team - keep up the good work!"

"We were really impressed with the staff provided and all of the staff members were great!!"

"Thank you, the support system that is in place for our daughter is working really well. She enjoys being with all three of "her ladies" and looks forward to seeing them."

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"Thanks so much for arranging for your staff member to come and meet us, he was really lovely and we could see that he really loves his job with a genuine passion, we felt that him and our son would work out well.  He has said since, when is he seeing J&K again, as they agreed to take his Xmas CD in the car. Thanks so much for your support it has been most appreciated and I am feeling more relaxed now"
"Thank you so much for providing fantastic staff to our establishment.  They have really shown that they care about the clients they support and are always willing to go that extra mile."
"The staff that you send us are lovely and really show that they want to be here and work."
"I have very positive feedback from my parents, they are really pleased with the care and support from all the people that have helped so far – thank you.  You have given me peace of mind!"
"Your staff member has been excellent with our son and they have formed a good relationship. I really appreciate everything he has done for us."
"Thank you for your wonderful service.  My carer is great,he’s a lovely chap and gets the job done.  One of my friends has been to visit and said that he thought your care plans are very good too"
"I want to say a big thank you to my new carer, she has been very good in covering all the other regular carers whilst they have been on annual leave. I would welcome her very much as often as she can do it, she deserves a three star recommendation."
"The support I have received this week with my poorly leg, which was spotted / pointed out by my carer, has been fantastic. I feel very safe with your ladies and they do a grand job !"
"Just wanted to say a huge thank you to you for sending us EC. She arrived beautifully dressed for a wedding and nobody would have guessed that she wasn’t a family friend and guest. She was incredibly caring and gentle with Granny who thought she was wonderful. She took them off back to the White Hart just after 9pm and got Granny dressed for bed. It was very useful having her drive the van which she did like an old hand. We were, in short, delighted with her and incredibly grateful for her attentiveness that meant we were fully able to enjoy the wedding without worry for Granny’s care.
Thanks once again."
"Can I take the time to say what an excellent support TB has been, especially this week with FG and MD on annual leave. Please do pass on that we massively appreciate her support and the support of all of J&K."
Other feedback includes the following:

"I am just wanting to say a Huge thank you to the ladies working this evening 22/8/2016 I phoned as I had been unable to contact my Uncle a client of J & K care. I am so sorry I never got the ladies name but when I explained the situation she said she would check it out & get back to me. They went around to my uncles to make sure he was OK, as it was.......his phones were not working. These ladies are a Credit to your company,I cannot express the gratitude myself and my mother feel, the relief we felt on getting the phone call from my uncle. So a real big Thank you once again"
The results from our latest Care Quality Assurance in September 2017 show that 94% of our Service User's rated J&K Care Specialists Good to Excellent!

We asked how we can improve our services and some of the responses are as follows:

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"Just don't let any of my girls leave your employment, that includes all the kind office staff."
"Nothing to improve on - My son really looks forward to his sessions - excellent service!"

"I would just like to thank you for giving me the opportunity to 'Take a Break' each week - It is really helpful."

"Very pleased with your service and would recommend J&K to others."

"J&K Care Specialists provide excellent staff. We have been so lucky to have CH as our support worker - a truly caring, reliable, wonderful lady. Thank you for providing this service. We would always recommend you to our friends."


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